Please read all these terms and conditions carefully. By ordering any of our Services, you accept and agree to be bound by these Terms and Conditions.

1. Application

1. These Terms and Conditions apply to the purchase of services and goods by you (the “Customer” or “you”). We are Sinclair Method UK Ltd, a company registered in England and Wales under number 11982300, whose registered office is 9 Seagrave Road, London, SW6 1RP, email: joanna@sinclairmethoduk.com (“Supplier”, “we”, “us”, “our”).
2. You can only purchase Services and Goods from our Website if you are eligible to enter into a contract and are at least 18 years old.

2. Interpretation

1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.
2. Contract means the legally-binding agreement between you and us for the supply of the Services.
3. Delivery Location means the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order.
4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information and allows the unchanged reproduction of the information stored.
5. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order.
6. Order means the Customer’s order for the Services from the Supplier as submitted following the step-by-step process set out on the Website.
7. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.
8. Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order.
9. Website means our website www.sinclairmethoduk.com on which the Services are advertised.

3. Services

1. The description of the Services and any Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.
2. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
3. All services which appear on the Website are subject to availability.
4. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

4. Customer Responsibilities

1. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
2. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or, if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

5. Personal Information

1. We retain and use all information strictly under the Privacy Policy.
2. We may contact you by using email or other electronic communication methods and by prepaid post and you expressly agree to this.

6. Basis of Sale

1. The description of the Services and any Goods in our Website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
2. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
3. A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (“Order Confirmation”). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies of the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract and before performance begins of any of the Services.
4. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
5. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you (e.g. by giving you rights as a business).

7. Fees and Payment

1. The fees (“Fees”) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
2. Fees and charges include VAT at the rate applicable at the time of the Order.
3. You must pay immediately with your Order before delivery of the Services.

8. Delivery

1. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:
   1. in the case of Services, within a reasonable time; and
   2. in the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
2. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
3. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
4. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
5. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
6. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes or incurred costs, as we will not pay them.
7. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

9. Risk and Title

1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
2. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice, to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

10. Withdrawal, Cancellation & Refund Policy

Refund Policy – Sinclair Method UK Ltd
This Refund Policy sets out the terms under which refunds may be requested and granted for services provided by Sinclair Method UK Ltd. By making a payment to us, you agree to the following:

10.1 Cooling-Off Period

• In line with consumer protection regulations, you are entitled to a 14-day cooling-off period starting from the date of payment.
• Refunds during this period are only available if you have not yet had your doctor consultation.

10.2 Consultations

Once a consultation with a Sinclair Method UK doctor has taken place, the fee is non-refundable regardless of whether you choose to continue with the programme.

10.3 Prescriptions and Medication

• Once a prescription has been issued, refunds cannot be granted.
• Under UK law, prescription medication that has been dispensed cannot be returned, reused or refunded.

10.4 Partial Refunds

Partial refunds are not permitted. Refunds, where applicable, will only be issued in full under the conditions outlined in this policy.

10.5 Payment Methods

• If you paid via Klarna, PayPal or another finance provider, your repayment agreement is with them. Any cancellations or adjustments must follow their terms and conditions.
• If you paid by credit or debit card, please note that card processors charge a non-refundable transaction fee. Any refund issued will be less the applicable processing fee.

10.6 Refund Requests and Processing

• Refund requests must be submitted in writing to harvey@sinclairmethoduk.com or david@sinclairmethoduk.com within the 14-day cooling-off period.
• Approved refunds will be processed back to the original payment method. Please allow up to 14 working days for funds to appear.

10.7 Right to Cancel (General)

You may withdraw the Order by telling us before the Contract is made if you simply wish to change your mind, without giving us a reason and without incurring any liability.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party (other than the carrier) indicated by you acquires, physical possession of the last of the Goods. In a contract for the supply of services only (without goods), the cancellation period will expire 14 days from the day the Contract was entered into. In a contract for the supply of goods over time (i.e. subscriptions), the right to cancel will be 14 days after the first delivery.

To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent by post or email). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

10.8 Commencement of Services in the Cancellation Period

We must not begin the supply of a service (being part of the Services) before the end of the cancellation period unless you have made an express request for the service.

11. Conformity

1. We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if they do not meet the following obligations.
2. Upon delivery, the Goods will: be of satisfactory quality; be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless it is unreasonable for you to rely on our skill and judgement); be fit for any purpose held out by us or set out in the Contract; and conform to their description.
3. It is not a failure to conform if the failure has its origin in your materials.
4. We will supply the Services with reasonable skill and care.
5. We will provide the following after-sales service: we will support the customer in providing information and Alcohol Abuse Counselling Support during the period of 30 days after payment is made.
6. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on our behalf on the same occasion and any change to it that has been expressly agreed between us (before entering this Contract or later).

12. Duration, Termination and Suspension

1. The Contract continues as long as it takes us to perform the Services.
2. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other: commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or is subject to any step towards its bankruptcy or liquidation.
3. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.

13. Successors and Our Sub-Contractors

1. Either party can transfer the benefit of this Contract to someone else and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

14. Circumstances Beyond the Control of Either Party

1. In the event of any failure by a party because of something beyond its reasonable control: the party will advise the other party as soon as reasonably practicable; and the party’s obligations will be suspended so far as is reasonable, provided that the party will act reasonably and will not be liable for any failure which it could not reasonably avoid. This will not affect the Customer’s rights relating to delivery and the right to cancel.

15. Privacy

1. Your privacy is critical to us. We respect your privacy and comply with the UK GDPR with regard to your personal information.
2. These Terms and Conditions should be read alongside and are in addition to our policies, including our privacy and cookie policy www.sinclairmethoduk.com/privacy-policy/.
3. For the purposes of these Terms and Conditions: Data Protection Laws means any applicable law relating to the processing of Personal Data, including, but not limited to, the Data Protection Act 2018 and UK GDPR. “Data Controller”, “Personal Data” and “Processing” shall have the same meaning as in the UK GDPR.
4. We are a Data Controller of the Personal Data we process in providing the Services and Goods to you.
5. Where you supply Personal Data to us so we can provide Services and Goods to you and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws: before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected; we will only Process Personal Data for the purposes identified; we will respect your rights in relation to your Personal Data; and we will implement technical and organisational measures to ensure your Personal Data is secure.
6. For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at joanna@sinclairmethoduk.com.

16. Excluding Liability

1. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations.
2. Subject to this, we are not liable for: (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made; or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Customer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

17. Governing Law, Jurisdiction and Complaints

1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
2. Disputes can be submitted to the jurisdiction of the courts of England and Wales and, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
3. We try to avoid any dispute, so we deal with complaints as follows: if a dispute occurs customers should contact us to find a solution. We aim to respond with an appropriate solution within 5 days.

Model cancellation form